Shipping Policy

Thank you for visiting and shopping at Crafty Frog. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Please be aware Covid has had a HUGE impact on shipping times

Shipment cost

Pick Up In Store (ACT)

Same Day

Free

Home Delivery (Canberra Only)

Same Day (excluding Sundays & Public Holidays) 
(if ordered before 1pm)

$7.50

Australia Post Trackable Letter

Medium envelope 240mm x 162mm

Up to 20mm thickness

Up to 500g

5-7 business days

$6.50

Australia Post Trackable Letter

Large Envelope 229mm x 324mm

Up to 20mm thickness

Up to 500g

 5-7 business days $7.50

Australia Post Parcel

3-6 business days

$12.50

Large Items 

3-6 business days

$25

Delivery delays can occasionally occur, particularly in view of Covid-19

Shipment to PO boxes

 Crafty Frog ships to PO Boxes

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Crafty Frog is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Crafty Frog is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia, except by special request. Please use the contact form if you wish to order internationally.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.