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FAQ

 

  1. Delivery and freight charges
  2. How long will my order take to arrive?
  3. What payment methods do you accept?
  4. Do you sell Gift Certificates or Vouchers?
  5. Are my personal and credit card details safe?
  6. Can I order yarns and threads from the same dye lot?
  7. Are the prices shown in Australian dollars?
  8. What are your contact details?
  9. What is your Returns Policy?
  10. Copyright / Trade Marks

 

1. Delivery and freight charges

 

How much is shipping within Australia?

We use Australia Post as our main carrier – courier companies can be organised, at the customer’s expense, if required.

For items that qualify under Australia Post guidelines as letters, we charge the standard Australia Post charges, plus a small handling fee for envelopes, stationery and staff time.

For items that are required to be shipped as a parcel and weigh 500gms or less, we use Australia Post Ebay Satchels at a flat rate of $7 which covers the postage and satchel.

Bulkier items will be posted in a 3kg satchel at a cost of $12 which includes post and handling.

 

2. How long will my order take to arrive?

 

Depending on the distance your article has to travel, it may take between 1 to 4 business days to reach its destination

For overseas orders, please allow 3-10 work days from when you place your order for delivery.

3. What payment methods do you accept?

 

We accept PayPal through the website.  Phone orders can be paid with Visa, Mastercard and American Express.  We can also do Bank Deposits if requested - use the "Contact Us" form to request this.
 

4. Do you sell Gift Certificates or Vouchers?

Absolutely.  Gift Vouchers are available in any denomination desired.  They are printed on a beautiful parchment paper, in colour, with our distinctive frog trademark.  The certificates are presented in a lovely envelope ready to be given to a very lucky person.  Link to Gift Vouchers.

The following conditions apply:

  1. Vouchers can be used to purchase any item or workshop from Crafty Frog.
  2. Vouchers cannot be redeemed for cash
  3. Vouchers expire 1 year after purchase and must be redeemed within the twelve month period. (If this becomes a problem please contact us via the "Contact Us" form.)

5. Are my personal and credit card details safe?

Yes!  Crafty Frog online system incorporates industry standard SSL 128 bit data encryption.  The secure server that processes the payment is protected by the latest firewall technology.  This ensures your private information is kept private throughout the process.

Your credit card information is NOT stored on our server.

 

6. Can I order yarns and threads from the same dye lot?

We will always try to ensure you receive knitting/crochet yarns, or embroidery threads from the same dye lots.  If we are unable to send the required quantity we will either offer a combined dye lot shipment, or give you the opportunity to wait for us to order and receive the desired quantity in the same dye lot. If you are trying to match a specific dye lot, the chances are not good, however we will try our best.  If you are trying for the same dye lot you can either ring us, or enter a request in the 'Comments' box when entering the order.  Every effort will be made to match your dye lot.

7.  Are the prices shown in Australian dollars?

Yes…. All prices are charged in Australian dollars and include the Goods and Services Tax (GST).

To display in estimated prices in other currencies use the drop down Currency Display at the top right hand of the screen. 

Please Note:  All orders are processed in Australian Dollars (AUD); other currencies are estimates only.

 

8. What are Crafty Frog contact details?

Phone:

  • (02) 6296 6240 [Australia]
  • +61-2-6296 6240 [International]

 Postal Address:

  • Shop 4, 107 Marconi Cres, Kambah, ACT, Australia 2902

Email:

 

9. Returns policy

Your satisfaction is important to us.  If you are not happy with your purchase, please contact us within 3 days of its arrival.

If the purchase is damaged or incorrect, we will replace it.  All goods must be returned in new, saleable condition.

We do not accept returns on patterns, needles or books.

Please contact us beforehand.  We do not accept returns without first discussing your concerns with us.

 

10. Copyright / Trade Marks

All web site design, text and graphics, the selection and arrangement thereof, and all other material on this web site are copyright  Crafty Frog or their content and technology providers.  ALL RIGHTS RESERVED.
Crafty Frog is a registered name.