1. How quickly will my order be shipped?
We will normally ship within 24 hours after we receive your order. Most orders received in the morning of a working day are shipped the same day. You can count on our speedy shipping. Orders ship from Canberra, (Australian Capital Territory).
We strive to reply to any inquiry on the same day it is received (or the following day depending on when it was received).
We will let you know if any items are not in stock. We will suggest alternatives if they are available and/or an estimate on when we expect to receive the ordered items.
Note: Uninsured orders are sent at your risk.
2. How much is shipping within Australia?
We use Australia Post as our main carrier – courier companies can be organised, at the customer’s expense, if required. For items that qualify under Australia Post guidelines as letters, we charge the standard Australia Post charges, plus a small handling fee for envelopes, stationery and staff time.
For items that are required to be shipped as a parcel, generally the bulkier items larger than 2cm high, we use Australia Post or Ebay Satchels at the current Australia Post Rate.
For packages shipped using ebay satchels, these can be tracked and you will receive email updates on the progress of your package (providing you have provided your email details), from Australia Post.
When we ship with satchels we will generally instruct Australia Post that the package may not be left at the destination without someone being home. This is more secure where mail may stay in a shared space such as an apartment building. A card will be left in your letter box and you can collect your parcel from the nearest Australia Post outlet.
3. Can I ship to an address outside Australia? If so, how much will shipping cost?
Yes, you can. The sun never sets on Crafty Frog and we ship orders around the world.
International shipping, however, is generally more expensive than domestic shipping.
We charge the actual Australia Post shipping costs for international addresses.
We can email you a shipping quote prior to us sending the package. Just use the form on our “Contact Us” page and request a quote.
Note: A new charge has been introduced in the United States of America (USA) for articles over 500g, so Australia Post has added an additional $9 security surcharge. This additional process may cause transit delays of up to 48 hours.
4. Can I pick up my order in your store?
Absolutely. If you are in Canberra drop into our store during normal business hours as posted on our “Contact Us” page.
All of our products are available for sale in our store and we would love to see you in person, if you can make it to Canberra.